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Mailing
List
To be added to our contact list,
email info@ctrinstitute.com Be sure to
include fax number, email and mailing address. |
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| Conflict
Resolution Strategies (2 day) |
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| Sometimes stress, personality differences or other
precipitating factors can lead to conflict between individuals or within an entire group.
Many conflicts would not spiral out of control if people used conflict resolution
techniques that are easy to learn and utilize. This workshop will teach participants to
understand the dynamics of conflict and be able to respond confidently when faced with
difficult situations. Through exploring the mediation process, participants will gain an
understanding of how to work with disputing parties to identify interests, clarify issues
and work towards options for resolving the conflict. |
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| Workshop
Outline |
| Day 1 |
| Conflict
Overview |
| General
Mindsets About Conflict |
| Environments
for Conflict |
| Conflict
Escalation |
| What's
Happening |
| Types
of Conflict |
| Intent
- Action - Affect, Looking at Assumptions |
| Positions
& Interests |
| Assessing
the Conflict |
| Finding
your Conflict Style |
| Understanding
Anger |
| Anger
Escalation |
| The
Cycle of Anger |
| Dealing
with your Anger |
| Phrases
that Promote Conflict |
| Road
Blocks to Communication |
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| Day 2 |
| Communication
Overview |
| Communication
Problem Solving Quiz |
| Communication
Skills |
| Preparing
for Resolution |
| Problem
Solving |
| Practical
Tips for Conflict Resolution |
| Mediation
Overview |
| Qualities
of a Mediator |
| The
Mediation Process |
| Other
Mediation Considerations |
| Self-Assessment |
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Method of Instruction |
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| Lecture, demonstration of
skills, role plays, video, personal reflection and small group discussion |
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