Conflict Resolution Strategies (1 or 2 day)

Sometimes stress, personality differences or other precipitating factors can lead to conflict between individuals or within an entire group. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop will teach participants to understand the dynamics of conflict and be able to respond confidently when faced with difficult situations. Through exploring the mediation process, participants will gain an understanding of how to work with disputing parties to identify interests, clarify issues and work towards options for resolving the conflict.

Workshop Outline

Day 1

Conflict Overview
Types of Conflict
Conflict Escalation
Dealing with Misunderstandings
The Intention Check
Transforming the Argument: Positions to Interests
Finding Your Conflict Style
Assessing Conflict
Trigger Phrases and Gestures
Skills for Resolution
Practical Strategies for Conflict Resolution
A Resolution Process

Day 2

Mediation Overview
Alternative Dispute Resolution Spectrum
Types of Mediation
Assessing the Situation
Road Blocks to Effective Mediation
Qualities of a Mediator
The Mediation Process
Agreements That Stick
Other Mediation Considerations
Increasing Abilities

Length

2 day version
The two day training is a comprehensive and skill-based workshop where techniques will be demonstrated and practiced.

1 day version
The one day workshop covers much of the same theory as the two day version, but there is less of an emphasis on skills practice.

Target Audience

This is an introductory-intermediate level workshop intended for anyone wanting to learn about conflict and strategies to resolve it.

Method of Delivery

Lecture, video, personal reflection, skill development and small group discussion