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Mailing List

To be added to our contact list, email info@ctrinstitute.com Be sure to include fax number, email and mailing address.

     
De-escalating Potentially Violent Situations (2 day)
   
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication.  The course will explore how anger and violence interplay, including opportunities for self assessment of personal styles.  Participants will leave the workshop with a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.
   
Workshop Outline
Day 1
Basics of Violence
Types of Violence
Potential Perpetrators
Probabilities of Violence
Basics of Anger
Anger Escalation Scale
Finding your Anger Style
How to Deal with your Anger
Pathway to a Violent Incident
Attributes of the Aggressor
Threat Assessment Basics
Day 2
The Crisis Defusing Process
Problem Solving for Prevention
Laws and Regulations
High Risk Factors
Rating your workplace
Presence of Inhibitors and Enablers
Response to Violent Situations
Coping After a Violent Situation
   

Method of Instruction

Lecture, case study review, role play demonstration and small group discussion
   

Phone: 204-452-9199 ~ Toll Free: 877-353-3205 ~ info@ctrinstitute.com