De-escalating Potentially Violent Situations^TM

(1 or 2 day)

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self- assessment of personal styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

Workshop Outline

Day 1

Overview of Violence
Violence Statistics
Potential Perpetrators
Rating Your Workplace – Risk Level
Anger Overview
Anger Escalation Scale
Anger Cycle
Knowing Yourself
Styles of Anger
Potential Aggressor Attributes
Warning Signs

Day 2

The Aggression Defusing Process
Special Considerations
Things to Remember
Threat Assessment Overview
Response to Violent Situations
Coping After a Violent Situation
Legislation
Employer and Employees Role in Prevention
Presence of Inhibitors or Enablers
Self-Assessment

Length

2 day version
The two day training is a comprehensive and skill-based workshop where techniques will be demonstrated and practiced.

1 day version
The one day workshop covers much of the same theory as the two day version, but there is less of an emphasis on skills practice.

Target Audience

This is an introductory-intermediate level workshop intended for anyone wanting to learn more about violence and interpersonal strategies useful in de-escalating the imminent threats of violence

Method of Delivery

Lecture, video, case study exercises, skill development and small group discussion

De-escalating Potentially Violent SituationsTM